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Shipping & Returns

FREE SHIPPING ON ALL ORDERS OVER $150

All orders are processed within 1-3 business days after purchasing. We do not ship out on weekends or holidays.  

Please double check the address you provide during shipment, we will not be held responsible for any packages that end up lost or delayed due to an incorrect address provided by the customer. 

 

RETURNS:

Returned items will be store-credit only.

Returns must be brought back or mailed to us within 14 days of original delivery.

All items must be in new, unused, and unworn condition. Please try on all clothing with care.

Any items with odours or stains from cosmetics, lotions, deodorants, etc. will not be eligible for a return.

Sale and promotional merchandise 30% and higher are final sale and cannot be returned for store-credit. 

Under no circumstance will we accept returns on: bodysuits, jewelry, accessories, headwear, swim, and intimates. 

All shipping fees that occur during a return are the responsibility of the customer, prior-billed shipping fees are non-refundable.

Store-credit is sent via email as a gift card. Gift cards will never expire and can be used towards anything on our website or in-store.


Instructions for returning items purchased online:  

  1. Please package your items and don’t forget to include your original order confirmation! 
  2. Send your return back to us through your preferred shipping method.
  3. Once we have received your return, please allow 7-14 business days for your store-credit to be processed.  

If you have any questions, please do not hesitate to contact us at shop@carmelcity.ca.

  

EXCHANGES:
 

Exchanges must be brought back or mailed to us within 14 days of original delivery.

All items must be in new, unused, and unworn condition. Please try on all clothing with care.

Any items with odours or stains from cosmetics, lotions, deodorants, etc. will not be eligible for an exchange. 

Sale and promotional merchandise 30% and higher are final sale and cannot be exchanged. 

Under no circumstance will we exchange: bodysuits, jewelry, accessories, headwear, swim, and intimates.

All shipping fees that occur during an exchange are the responsibility of the customer, prior-billed shipping fees are non-refundable.
 

Instructions for exchanging an item purchased online for a different size: 

  1. Please make a new purchase of the same item in a different size to guarantee it is in stock.
  2. Please package your items with your original order confirmation, write the new order number on original order confirmation.
  3. Send your return back to us through your preferred shipping method.
  4. Once we have received your return, we will refund the amount of your new item to your payment method within 7-14 business days. 

If you have any questions, please do not hesitate to contact us at shop@carmelcity.ca.